Medical records
Your records are yours. Here’s how to ask.
Everyone who gets care from HealthView has the right to see their health records and get a copy.1 Ask online, or call, fax or write to us.
How to ask
Four ways in, each with a person on the other end.
Secure form HIPAA compliant encrypted What you type goes straight to HealthView through Jotform, never through this website.
- Call Home health, or hospice and palliative care. A person answers any hour. Home health (562) 600-1000 Hospice and palliative care (626) 505-1000
- Fax One fax for every service. (562) 600-2000
- Write Mail the request to: HealthView
Medical records
12750 Center Court Dr S, Suite 670
Cerritos, CA 90703
A written request, by fax or by mail, makes clear which records you want and starts California’s clock.2
What to include
What helps us find the right records.
- The patient’s full name, and any other names they’ve used
- Their date of birth
- Which records: everything, or certain dates or kinds of records
- How you want them: an electronic copy, a paper copy by mail, a copy to pick up, or a chance to look at them in person
- Where to send them
- If you’re asking for someone else, your name and how you’re related
- Your signature and the date
A photo ID helps us confirm who you are. We have to verify the identity of anyone asking for records, but checking can’t be turned into a barrier.5
Asking for someone else
Who can ask for another person’s records.
California law lets these people ask for a patient’s records:3
- A parent or guardian of a minor
- The conservator of an adult
- The agent named in a power of attorney for health care
- For a patient who has died, the personal representative of the estate or a beneficiary, which includes an heir when there was no will4
Include the paper that shows your authority, like letters testamentary or of administration, the court order or the power of attorney. If you’re not sure what you have, call us.
What the law says
Deadlines, formats and costs.
- A home health agency licensed in California has to let you look at the records within 5 working days of a written request, and send copies within 15 days.2
- Federal law gives providers up to 30 days to act on a request, with one 30-day extension if they tell you in writing why and the new date.1
- You can ask for copies in the form you prefer, including electronic copies, when they can readily be produced.1
- If there’s a fee, it can cover only the cost of copying, supplies and postage.1 In California, paper copies can’t cost more than 25 cents a page.2
- You don’t have to say why you want your records.5
- If any part is withheld, you’ll get the reason in writing, with your review rights and how to complain.1
Sending them to someone else
To another doctor, a lawyer or a family member.
To send records to someone else, the request needs a signed authorization that says what to send, who sends it, who receives it, the purpose and an end date.6 In California, the authorization has to be handwritten or in type no smaller than 14 points.7 Call us, and we’ll tell you what to sign.
Your privacy
Our Notice of Privacy Practices explains how we use and protect your health information, and you can ask us for a paper copy any time. This website’s privacy policy covers the website only: the website privacy policy.
Sources
Sources 7 references
- 45 CFR 164.524, “Access of individuals to protected health information.” Electronic Code of Federal Regulations. ecfr.gov (opens in a new tab)
- California Health and Safety Code section 123110. California Public Law. california.public.law (opens in a new tab)
- California Health and Safety Code section 123105. California Public Law. california.public.law (opens in a new tab)
- California Probate Code section 24, on who counts as a beneficiary. California Public Law. california.public.law (opens in a new tab)
- Crowell & Moring, “Key Takeaways from HIPAA Guidance on Individuals’ Rights to Access Health Information.” crowell.com (opens in a new tab)
- 45 CFR 164.508, “Uses and disclosures for which an authorization is required.” Electronic Code of Federal Regulations. ecfr.gov (opens in a new tab)
- California Civil Code section 56.11. FindLaw. codes.findlaw.com (opens in a new tab)